Rogers Communications
Reviews and Complaints
Rockwood Mall Rogers Store Curbside Customer Servive
User's recommendation: COMPLAIN CURBSIDE SERVICE IS PUBLIC SERVICE NOT PROFESSIONAL SERVICE
Voicemaildetails were given in previous complaint
User's recommendation: Try not to use Rogers
Rogers will not accept responsibility for their mistakes and want me to pay for them
Rogers will not accept that I have cancelled my services with them and continue to bill me. I called once and got this really bad salesman trying to sell me more Rogers product after I said "I would like to cancel my services with Rogers".
He had my account right there online while this was going on but just would not address my cancellation request. I had to stop him and assumed he had the cancellation information .
Then I called again just before my new internet service was to begin to confirm my cancellation and also to make sure the day was right to make sure I would not be without internet for a day or more and that I would not be paying for both services.
Now I see the new bill that says we want you to continue paying for Rogers bills. So I paid Rogers for a bill for $82.26 the month of July 2022 even though I was already paying my new internet company for that month in order to simplify matters. However they continued to find more ways to bill me.
So I spend many hours of my precious time with the chat service and in person at the Rogers store but even they sent me to make a call where they are forever wanting me to fill out an info.
sheet..Really? you can see my account on the same page as I am looking at.
Finally an answer, ok we will close your account as of today...so you owe us $$$$$ now because we did not do our job properly and have stretched out your bill as much as we could
Really?
MCHF
User's recommendation: when you do cancel your accounts with Rogers (if they will let you) make sure you have some proof of the cancellation (if you can)
They have the worst customer service. Today along was on hold for over 90 minutes, then cut off, 2nd time 45 minutes then cut off, 3rd time when they answered hung up
User's recommendation: Dont use them - they need to get their act together
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fort Erie, OntarioWorst company ever
Update. The president contacted.
Or one of their minions, and told me they would wave the return policy for discomfort and I could send the phone back.
I immediately put it into a box and shipped it off. Weeks later I noticed they still hadn't removed the phone from my...
Not to mention i literally had one of them answer the phone telling me how garbage their last customer was and bitched to me about them for 10 minutes before asking why i called, Then when I said there has to be something you can do?
the woman I got transferred to, LAUGHED at me and hung up and when I asked to speak to a manager, I was tossed around to 7 different people or more, and then told, oh well, nothing we can do about that either. Absolute garbage customer service.
- Can hang up in a touch of a button
- Waiting time to speak with someone about concerns
- Service and product quality
- No resolutions
Preferred solution: Let the company propose a solution
User's recommendation: Go somewhere else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMakes promises they don't keep
I have added 2 pieces of correspondence I received from the representative. One stating in black and white that the $150.00 gift card was THEIR FAULT and leaving Rogers should have NO BEARING on what happened to me during hook up, which is THE ONLY REASON the gift card...
Yet another screw up on their part and 8 weeks later I still had not received said card. My representative took a week looking in to the situation and then I stepped in. In one evening I was able to get to the bottom of the problem. Big surprise, it was their mistake AGAIN and they STILL wanted another week to fix the problem, while telling me "if I didn't receive the card in ANOTHER WEEK, let them know." That was when I decided to have them disconnect, I had had enough!!
All the while keep my bills paid far ahead of time. When I explained to my representative I was thinking of leaving, I was sent an e-mail expressing that not only was I likely to lose the $150 card but that HE would lose his commission!!! I could not believe what I was hearing!! Of course, the longer they dangled the $150 gift card over my head, the longer I would keep the service.
Service gone, promised gift card gone. GREAT COMPANY POLICY!!!
Giving up the service out of frustration with them does not erase the reason I had been awarded it in the first place. NICE GOING ROGERS!!!
- Horrible customer service
Preferred solution: Full refund
Always willing to own up when I’m down as I work from home and that’s admirable and appreciated.
False promises and covers up their human errors
Preferred solution: Compensation
User's recommendation: Use Bell
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRogers offers deals that it can't deliver!
Since Monday, March 28, 2022, I've been trying to sign up for Rogers Ignite Flex 10. I logged on to MyRogers account and shopped for Ignite Flex10 (including $189 in billing credits) Bundle for a monthly charge of $164.99.
I tried several times only to be stopped by a "Credit Evaluation" even though I pay my Rogers bill with my credit card. I called Rogers support and have so far dealt with at least 5 or 6 different support agents. Three days later, the problem is still not resolved. At some point today (Thursday, March 30, 2022), it was mentioned that this offer is not available to existing customers.
Yet it shows up in MyRogers when I browse Shop. I have been told to wait a further day to allow Rogers to fix the problem. I am expecting a call tomorrow afternoon between noon and 2:00 p.m. I will have spent a good four days to get this fixed.
I only wanted to change my TV package to Ignite Flex10.
If Rogers does not come through for me tomorrow afternoon, I will give up on Rogers completely. Enough aggravation already.Rogers una
User's recommendation: Rogers support - ultimate test for your patience
To improve the service of the provider
Preferred solution: Price reduction
User's recommendation: Be watchful with all the transaction regarding fees etc.
Rogers has the worst customer service absolutely the worst . You make 1 phone call but you get passed on to 10 different people and they can't resolve the issue
Preferred solution: Apology
User's recommendation: Don't go with Roger's find a better customer service
The worst customer service on the planet. its virtually nonexistant
Preferred solution: to be discussed
User's recommendation: dont dont dont do it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Pickering, OntarioCharging the same after paying off phones.
- No pros with this company
- Every basic requirement of an internet
- When they took away the only reason i was with them
- Lack of respect for your customer
Preferred solution: Let the company propose a solution
Technically support
Preferred solution: I just want to talk with technical support team
Experience with the service and cancellation policy
User's recommendation: Keep away from Rogers if you want to avoid poor service
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Hello, We can understand how a curbside service may not be the best option for every customer or transaction. Some customers may prefer this option instead of going inside of the store.
Thanks so much for providing us with your feedback. Regards, RogersHelps^tb