Anonymous
map-marker Hamilton, Ontario

Rockwood Mall Rogers Store Curbside Customer Servive

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Rogers Rickwood Mall provides Customer Service Roadside Curbside Service while your PRIVACY PRIVATE MATTER RELATIONSHIP WITH ROGERS IS IN FULL PUBLIC OF VIEW OF PUBLIC WHEN CLIENT INTERVIEW IDENTIFICATION REASON FOR CURBSIDE SERVICE IS PUBLICLY ARRAIGNED!
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User's recommendation: COMPLAIN CURBSIDE SERVICE IS PUBLIC SERVICE NOT PROFESSIONAL SERVICE

1 comment
RogersHelps

Hello, We can understand how a curbside service may not be the best option for every customer or transaction. Some customers may prefer this option instead of going inside of the store.

Thanks so much for providing us with your feedback. Regards, RogersHelps^tb

Anonymous
map-marker Markham, Ontario

Voicemaildetails were given in previous complaint

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I eventually spoke to someone at Rogers Head Office.very nice lady who understood my frustration. Thanks to Pissed Customer they called me back. I am very grateful to Pissed Customer for intervening because I am sure my voice-mail would not have been fixed. This is part of the service I pay for and no credit was offered for their lack of technology . Rogers are only happy to take your money with no other consideration of not providing the service you pay for. My thanks again
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User's recommendation: Try not to use Rogers

1 comment
RogersHelps

Hello there, We are really glad to hear that your voice mail complaint was resolved. I can understand how important it is to have a properly working voice mail.

Should you have any additional questions or concerns about your Rogers services please don't hesitate to reach out to us in the Rogers Community Forums. Regards, RogersHelps^tb

Anonymous
map-marker Barrie, Ontario

Rogers will not accept responsibility for their mistakes and want me to pay for them

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Rogers will not accept that I have cancelled my services with them and continue to bill me. I called once and got this really bad salesman trying to sell me more Rogers product after I said "I would like to cancel my services with Rogers".

He had my account right there online while this was going on but just would not address my cancellation request. I had to stop him and assumed he had the cancellation information .

Then I called again just before my new internet service was to begin to confirm my cancellation and also to make sure the day was right to make sure I would not be without internet for a day or more and that I would not be paying for both services.

Now I see the new bill that says we want you to continue paying for Rogers bills. So I paid Rogers for a bill for $82.26 the month of July 2022 even though I was already paying my new internet company for that month in order to simplify matters. However they continued to find more ways to bill me.

So I spend many hours of my precious time with the chat service and in person at the Rogers store but even they sent me to make a call where they are forever wanting me to fill out an info.

sheet..Really? you can see my account on the same page as I am looking at.

Finally an answer, ok we will close your account as of today...so you owe us $$$$$ now because we did not do our job properly and have stretched out your bill as much as we could

Really?

MCHF

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User's recommendation: when you do cancel your accounts with Rogers (if they will let you) make sure you have some proof of the cancellation (if you can)

2 comments
RogersHelps

Hi there, I can imagine how frustrating this experience must've been for you. When you wished to cancel the service, did you contact us via phone or live chat?

Did you receive a confirmation number or an automated email about the changes?

We can review your account to see what may have transpired, please contact us through the Rogers Community Forums for further assistance. - Zara

Guest

file small claims for July bill and final bill and any cancelation fees if any. they deserved to be toast

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Anonymous
map-marker Los Angeles, California

They have the worst customer service. Today along was on hold for over 90 minutes, then cut off, 2nd time 45 minutes then cut off, 3rd time when they answered hung up

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Poor customer service. No one has the same price when you call back. Why is this permitted. You are on hold forever, then they cut you off. Never get the same price when you call. You go to a store and they say call customer service if you want a better price, they can't help you. How can this be allowed
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User's recommendation: Dont use them - they need to get their act together

1 comment
RogersHelps

Hello, Thank you for your post and for sharing your recent service experience. You definitely don't have to be on hold for so long and only to get disconnected.

While we strive to ensure we provide the best in class service, I imagine we can fall short in some instances. We'd love to turn around your experience; we can go through your products and services to tailor the package that suits your needs.

Please connect with us through our Community Forums. Regards, RogersMoin

Jennie K Fqp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Erie, Ontario

Worst company ever

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Updated by user Jul 23, 2022

Update. The president contacted.

Or one of their minions, and told me they would wave the return policy for discomfort and I could send the phone back.

I immediately put it into a box and shipped it off. Weeks later I noticed they still hadn't removed the phone from my...

Original review Jun 23, 2022
Worst company ever. They wouldn't let me return a phone that's glitching out and terrible and when I asked what they COULD do, they just said nothing, you're SOL.

Not to mention i literally had one of them answer the phone telling me how garbage their last customer was and bitched to me about them for 10 minutes before asking why i called, Then when I said there has to be something you can do?

the woman I got transferred to, LAUGHED at me and hung up and when I asked to speak to a manager, I was tossed around to 7 different people or more, and then told, oh well, nothing we can do about that either. Absolute garbage customer service.
View full review
Loss:
$2000
Pros:
  • Can hang up in a touch of a button
Cons:
  • Waiting time to speak with someone about concerns
  • Service and product quality
  • No resolutions

Preferred solution: Let the company propose a solution

User's recommendation: Go somewhere else

1 comment
RogersHelps

Hi there, how are you doing today? We would love to help turn around this experience for you.

I just have a coupe of questions: 1) What device do you currently have? 2) How long have you had the phone for? 3) Can you please explain what the glitch is? 4) Have you had a chance to speak to tech support about the device?

Or visit a store to get it checked for repairs?

Please keep us posted :). -Zara

Carol C Gul

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Makes promises they don't keep

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Rogers Communications - Makes promises they don't keep
Rogers Communications - Makes promises they don't keep - Image 2
Updated by user May 22, 2022

I have added 2 pieces of correspondence I received from the representative. One stating in black and white that the $150.00 gift card was THEIR FAULT and leaving Rogers should have NO BEARING on what happened to me during hook up, which is THE ONLY REASON the gift card...

Original review May 06, 2022
My hook up was a catastrophe (long story) employees were useless. After what happened I was told I would be compensated with a $150 gift card in 5 to 6 weeks.

Yet another screw up on their part and 8 weeks later I still had not received said card. My representative took a week looking in to the situation and then I stepped in. In one evening I was able to get to the bottom of the problem. Big surprise, it was their mistake AGAIN and they STILL wanted another week to fix the problem, while telling me "if I didn't receive the card in ANOTHER WEEK, let them know." That was when I decided to have them disconnect, I had had enough!!

All the while keep my bills paid far ahead of time. When I explained to my representative I was thinking of leaving, I was sent an e-mail expressing that not only was I likely to lose the $150 card but that HE would lose his commission!!! I could not believe what I was hearing!! Of course, the longer they dangled the $150 gift card over my head, the longer I would keep the service.

Service gone, promised gift card gone. GREAT COMPANY POLICY!!!

Giving up the service out of frustration with them does not erase the reason I had been awarded it in the first place. NICE GOING ROGERS!!!
View full review
Loss:
$150
Cons:
  • Horrible customer service

Preferred solution: Full refund

2 comments
RogersHelps

I realize how unpleasant this experience must have been for you. Please reach out to us via the Rogers Community Forums if you require further assistance. - Zara

Carol C Gul

Look at their reviews, 207 people gave them 1 star. That is all they can manage apparently.

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Anonymous
map-marker Montreal, Quebec

Always willing to own up when I’m down as I work from home and that’s admirable and appreciated.

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I had great customer service and even though I know Im paying a premium I always get the service and the compensation when its warranted.
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Zubeda R
map-marker Toronto, Ontario

False promises and covers up their human errors

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We were supposed to get our services connected to our new address. The technician was dispatched to a wrong address,then the second technician was dispatched to my old address. Rogers tried to cover up by saying that there was a technical issue and IT problem and on top of it they said my order was stuck in the system. I talked to numerous agents all very rude, unprofessional and false promises. Its been day four and I am still without any services ,they promised me they would call me back but no calls what so ever Rogers did not admit to their human errors and blamed it on their system.
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Preferred solution: Compensation

User's recommendation: Use Bell

1 comment
RogersHelps

Good evening Zubeda, I can imagine how frustrating this experience must've been for you. I truly hope all the issues and installation hiccups have been resolved since you last posted here.

If you're still looking for assistance please reach out to us via the Rogers Community Forums.

We'd love a chance to assist you before you decide to switch. Zara

JeanJacques G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Rogers offers deals that it can't deliver!

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Since Monday, March 28, 2022, I've been trying to sign up for Rogers Ignite Flex 10. I logged on to MyRogers account and shopped for Ignite Flex10 (including $189 in billing credits) Bundle for a monthly charge of $164.99.

I tried several times only to be stopped by a "Credit Evaluation" even though I pay my Rogers bill with my credit card. I called Rogers support and have so far dealt with at least 5 or 6 different support agents. Three days later, the problem is still not resolved. At some point today (Thursday, March 30, 2022), it was mentioned that this offer is not available to existing customers.

Yet it shows up in MyRogers when I browse Shop. I have been told to wait a further day to allow Rogers to fix the problem. I am expecting a call tomorrow afternoon between noon and 2:00 p.m. I will have spent a good four days to get this fixed.

I only wanted to change my TV package to Ignite Flex10.

If Rogers does not come through for me tomorrow afternoon, I will give up on Rogers completely. Enough aggravation already.Rogers una

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User's recommendation: Rogers support - ultimate test for your patience

1 comment
RogersHelps

Hello, Thanks for sharing your package change experience here. Based on the info provided; it seems when you go to the Shop menu, you're being presented with a new customer deal.

Existing customers usually don't have to go through Credit Evaluation. For existing customers, there will be offers/promos directly tagged into your MyRogers. You can reach out to us through our Community Forums so we can explore offers tagged to your account.

Thank you for your patience and understanding! Cheers, RogersMoin

Elena G Bqr
map-marker Calgary, Alberta

To improve the service of the provider

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I notice that the Rogers charge me more than to the amount that the agent offered to me. I call the Rogers costumer service to check and fix since all communications was recorded and what I am saying is true. The agent Summer that i talked too accomodate me professionally and he is knowledgable bout the tasks that assigned to him. I am just waiting for next process.
View full review

Preferred solution: Price reduction

User's recommendation: Be watchful with all the transaction regarding fees etc.

1 comment
RogersHelps

Hello Elena! Thank you for providing the feedback on your experience!

We’re glad to hear that the conversations were professional, and you were able to get assistance with the issue.

We hope the outcome is to your satisfaction. Cheers RogersJermaine

Ali N Rqv
map-marker Maple, Ontario

Rogers has the worst customer service absolutely the worst . You make 1 phone call but you get passed on to 10 different people and they can't resolve the issue

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Your customers service is like this question everyone asks you explain what happened and at the end they keep passing you to 10 different people. Your price is already high and your customer service is the 0
View full review
Loss:
$1000

Preferred solution: Apology

User's recommendation: Don't go with Roger's find a better customer service

1 comment
RogersHelps

Hi Ali, we understand how frustrating that can be and do apologize for the inconvenience. This is definitely not the type of experience we want our customers to have.

If you can reach out to us so via Twitter @RogersHelps or on Facebook.com/Rogers or post a new message on our Rogers Community Forums we can try and assist you further.

Thank you! RogersJermaine

eve Srg
map-marker Innisfil, Ontario

The worst customer service on the planet. its virtually nonexistant

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i became a rogers customer in 2019. started with the full bundle. do to very poor reception, i reduced to only wifi. long story short...again service only 40-50% of the time. after probably 10-15 techs to repair the issue and 2 1/2 years later, the issue is finally repaired. however, i have been paying 100% of the bill all this time. i deserve a rather sizeable credit. i have called rogers at least 30 times to come to some sort of resolution, they love to put you on hold. still no resolution but i keep getting calls from the billing department. despicable service. they should be ashamed of themselves.
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Preferred solution: to be discussed

User's recommendation: dont dont dont do it

1 comment
RogersHelps

Hello, Thank you for being a valued member of the Rogers family. The poor WiFi home network can be quite tricky to troubleshoot because of various factors affecting the performance.

It’s good to know the issue has been resolved. We can investigate the service offline and follow up with the billing department for you.

Please connect with us through our Community Forums. Regards, RogersMoin

Navneet R Yua

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pickering, Ontario

Charging the same after paying off phones.

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I paid off my phones last month and was hoping to just get only internet bill starting next month. To my surprise i got the same bill, I called customer service and got to know that they dont change the plan until we call them. I mean why? Why cant you just charge us for internet after we paid off the phone. It should be automatically changed. Disgusting!!!!
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Pros:
  • No pros with this company
Cons:
  • Every basic requirement of an internet
  • When they took away the only reason i was with them
  • Lack of respect for your customer

Preferred solution: Let the company propose a solution

2 comments
RogersHelps

We can certainly understand the importance of keeping on top of bills. If you can reach out to us so via Twitter @RogersHelps or on Facebook.com/Rogers or post a new message on our Rogers Community Forums we can try and assist you further.

Regards! RogersRahul

Guest
reply icon Replying to comment of RogersHelps

What is the use? I am still paying the same amount because i made a mistake of not switching the plan?

I mean it should automatically change when i paid off the phones. I wonder how many customers gets trapped into it.

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Devinder pal B
map-marker Brampton, Ontario

Technically support

There is no option to talk with technical support team when I called on phone and I think my net is slow as while watching tv it is buffering
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Preferred solution: I just want to talk with technical support team

1 comment
RogersHelps

Hello Devinder, We apologize for the inconvenience. This is definitely not the type of experience we want our customers to have.

If you can reach out to us so via Twitter @RogersHelps or on Facebook.com/Rogers or post a new message on our Rogers Community Forums we can try and assist you further.

Thank you! RogersJermaine

Anonymous
map-marker Munich, Bavaria

Experience with the service and cancellation policy

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We lived for over 3 years in Canada and chose Rogers as our provider for home internet and home monitoring. Monitoring worked quite well and had a good service level, whenever you had a question you got an answer. Internet was horrible, being in the home office and having countless interruption every day was a disaster. But the worst was the cancellation. Unfair, not transparent and were blackmailed to pay more bills than required, only because Rogers forgot to send us the mail label to send the devices back. We do not even get a confirmation for the cancellation date, such a poor experience.
View full review

User's recommendation: Keep away from Rogers if you want to avoid poor service

1 comment
RogersHelps

Hello there! We do appreciate your feedback and do apologize for the experience.

This is definitely not the type of experience we want our customers to have.

Thank you! RogersJermaine

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