Hamid Qjs
map-marker Toronto, Ontario

Almost 20 years of exploitation and abuse

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For almost 20 years, we grudgingly paid Rogers Inc. more than $20000 in TV subscription fees for over a hundred channels in order to be able to watch fewer than 10 regularly. If there was any justice in this country, Rogers Inc. should have billed us only 10% of this amount. During these years, Rogers Inc. services stopped or deteriorated on uncountable days and hours nevertheless we were required to pay our full subscription. Lately, we decided that enough is enough and downgraded our subscription to basic or starter package in order to watch the news and weather channels. To our surprise and dismay, Rogers Inc. continued to bill us for our previous TV package. We called to complain but to no avail. We then informed Rogers Inc. of our decision to permanently and irrevocably terminate our subscription and demanded a cancellation of their unjustified bill for $28.99. After protesting to one of Rogers Inc. managers over the phone, she informed us that the bill has been voided and to withhold payment. She also told us that our subscription will cease on December 7, 2018 contrary to our wish for an immediate cancellation. The service did stop on that date but a week later another bill arrived which required us to pay a total of $40.55. Rogers Inc. adjusted our previous bill from $28.99 to $12.07 and added to this $24.99 and taxes as a subscription fee for an additional 30 days between November 20 and December 20, 2018. Rogers Inc. not only lied to us when one of their managers told us that the previous bill has been cancelled but also billed us for its service that has been terminated. We called to complain but the employee who answered our call claimed that he has no authority to deal with our complaint and that his manager was in a meeting but relayed to us her strict warning that if no payment is made before Christmas they will send the debt collectors after us. I paid Rogers Inc. the extortion bill so that I can make this complaint. We will not be surprised if we receive in the future more bills for a non-existing service. Let me assure Rogers Inc. that my family would rather spend their evenings watching a spider spinning its web rather than subscribe again to any of their unethical services.
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Loss:
$18000
Cons:
  • Everything about rogers tv
Reason of review:
Total negative experience with Rogers TV

Preferred solution: I want them to cancel our TV subscription and stop harassing us.

Anonymous
map-marker Pefferlaw, Ontario

No clarity on contracted services and price.

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Phoned for reduced service...received a quote followed by a bill for more services and more cost. Phoned and received a quote for a different deal, then was told the bill would be $11 more. Asked for the deal in print...received a list of services but they refused to quote cost or a duration of the proposed deal on paper. Shocked Apparently Rogers wants some flexibility as to what they provide you and how much they charge.
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Reason of review:
Problems with payment
Vulindlela D

Worst customer service

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Cancelled the account in may.. billed for 3 other months .. refused to pay and put on collections.... pain their bill and overpayed.. now that they owe me.. they give me the run around coz i cant put them for colections like they did me..
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Reason of review:
Problems with payment
Niki Zav

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Verified Reviewer
| map-marker Toronto, Ontario

Cell phone charges for internet

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Rogers Communications - Cell phone charges for internet
Rogers charged me overage fees for internet on my cell phone which wasn’t used clearly because it would impossible for someone to use this much internet and they know this is a mistake on their end they just have refused to fix it and now are trying to charge me 37,000$ in internet overages on a cellphone bill. Now have to get a lawyer to go after Rogers for what they have done.
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Reason of review:
Problems with payment
Featured
Sandro Jgu
map-marker Toronto, Ontario

Damaged Properties

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Rogers Communications - Damaged Properties
Worst Company Ever, they damage my landscaping and not returning phone calls. I've mentioned numerous times that there is a damage that has been made without my knowledge and i would like it to be replaced. i'm sure if you have to owe them money they would cut your service off, but now that the table is turn what can i do? anyone have a lawyer in mind? i'm disgusted with orders and do not recommend anyone to use them. this is a bran new subdivision and this day of time workmanship shouldn't be perform like this, yet alone by one of the biggest corporate companies in cananda. please start to use other companies other than big corporate companies.
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Loss:
$100000
Cons:
  • Deceiving practices
  • Suggested i hook laptop up to tv
  • Lack of respect for your customer
Reason of review:
Poor customer service

Preferred solution: Full refund

Deep N

Worst

I lost my phone due to an accident. While activating my line, I was told that my plan has device protection, so If I lose my device I just need to pay $200 and get it replaced.

When I called them they said I dont have any protection on it and I need to pay $900 dollars and get my contract reset for another 2 years when I was already more than a year in my contract. I spoke to customer relation team, they girl their named Amina tried to help me a little but advised me to speak her manager name HAMZA KHAN, who had no respect and knowledge on how to fix the situation. On top of that he said i dont know how my team tried to fix you and basically was so rude to me that we cannot help you and I need to spend more then $1000 dollars to get a new phone on my own or we can cancel your services and you are on your own. I suggest people to not go with rogers anymore and make sure they have in their account what they pay for.

HAMZA KHAN is the racist employee ever in Rogers. I really wish the management looks into his way of working.

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Loss:
$1500
Reason of review:
Poor customer service

Preferred solution: Full refund

EMILIA R Pys
map-marker Burlington, Ontario

Setting iWatch into an existing share everything plan!

I had just gone through an extremely challenging week with Rogers to simply set up two new iWatch to our existing share everything plan account. I had spent a total of 4 hours on the phone with customer service (who by the way have NO IDEA how iWatch can be set up. One of the girls I spoke to changed our entire account and took 2 of the lines out of the share everything plan, as a result of which I had to pay again $35 to put them back in. I am sure there will be some angry calls when the bill gets here and I have been charged for her mistake ). Also spoke with Tier 2 technnical support (who are as well not very familiar with setting up Iwatch that are purchased at the Apple Store and not Rogers), with the Management team (who cannot stick to their promises of calling back the next day. That´s for you Jennifer), and finally the National team (Chris, thank you for being always so helpful and so knowledgeable, and calling back). I also spent 10 mins at the Rogers shop in Upper James (Hamilton) to be told they were only there to sell phones and not sort out issues like mine, and almost 6 hours with Preet and Allen in the Rogers shop at Limeridge Mall (Hamilton). Thank you both, especially to Allen for ultimately thinking outside of the box, and getting one of the watches connected after 2 continuous hours of trying various things. Today for the last time, I called the Management Team (as Jennifer did not call back as promised), and after 45 minutes of getting nowhere again, I tried out of my own accord (while on the phone) what Allen in the shop had done with the first iwatch. This was, pair it with the main line (mine) to create a new line for the iwatch online, unpair the watch, and pair it again to the relevant Iphone. Call it beginner´s luck or whatever you want to call it, but I did it all on my own without Roger´s help, and the iWatch finally works. When I told them over the phone that I had just solved the problem, they were just explaining why it was very puzzling that it had taken so long to set this iwatch. At this point, I simply said my good byes and hanged up. This has certainly being an awful experience, and ROGERS, has simply showed how poorly prepared they are with the new technologies, how bad their customer service is, and how difficult they make it to customers who decide to bring their own devices to connect to a line/lines they we, customers, are already paying for.
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Reason of review:
technical support setting up iWatch (2 of them)
Anonymous
map-marker Toronto, Ontario

Cannot access Roger's on demand

I enter 100 for Rogers on demand. I enter A over and over again no access. If i get to movies cannot go further. Will cancel very soon.
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Reason of review:
Bad quality
Barbara B Hms
map-marker Campbell River, British Columbia

Newest tv commercial

Their newest commercial showing the depth perception that f their phone ... It depicts a guy trying to pay a taxi driver that demands a cash payment ( that he doesn’t have ) as his partner is trying to put a small child in a stroller. Into the scene a gal that decides to take a selfie and uses the app. They are trying to promote to fade said story out. Seriously - I find this disturbing. Really! People matter! Your crew in marketing are daft. You could have used a more happier situation - Or something that doesn’t distract. Oh, like a parade, fireworks, beach scene ... but, no you use a horrible conflicting situation. I tried not to respond but honestly, What were you thinking. Thank you.
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Anonymous

Rogers sucks

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Absolute worst company to deal with. Cancel my internet and cable. Decide to reactivate internet only for the time being at a lesser speed and they charge me an activation fee. I cannot wait to be done with this company for good.
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ONeil P
map-marker Toronto, Ontario

Adding another line to my business account

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Rogers customer service is terrible !! Trying to add another business line to my account, after being told that I can because I'm approved for up to 6 lines on my business account. It doesn't seem as though Rogers customer reps don't know what they're doing. They keep telling me they have to do a "credit check" which only seems to be valid for a day, and I have to go to vendor and get my line set up. I've spent so much time with the clowns at Rogers and it's taken away from time spent on my business. Nothing seems to get done with Rogers. I'm going to move my business at the first opportunity.
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Loss:
$2000
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

Worst company to deal with

since i have rogers ignite almost ever day we have problems as i am writing we have no TV for the past one hour and i am on hold for over one hour for technical support. biggest mistake is rogers and if you have ignite you are in trouble. If you want problems get rogers.
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Reason of review:
Bad quality
Sandra L Qqq
map-marker Mississauga, Ontario

Horrible service use another company if you can ,

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We were sold a home monitoring system with a thermostate in May 2018, It has never worked properly , Our Internet constantly goes down , The thermostat does not work they put in a new one but did not send out a HAVAC person to connect to the furnace ,We have had 4 techs out in the last week no-one knows what they are doing , I have made more than a dozen phone calls , Now we have been sitting without any heat at all for the 4 th day in a row my home is 11 celsius its freezing i am afraid my pips will burst, Each time you talk to someone on the phone or a supervisor no-one cares,
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Loss:
$500
Pros:
  • Nightmare
Cons:
  • Service
Reason of review:
Poor customer service

Preferred solution: Price reduction

Makesha Ldl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Newmarket, Ontario

Great At First, Then Just Gets Worse Over Time

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*(4/4/2018)*- I live in bradford in canada, I have a small business with business internet for over 4 years now since I got the internet its been running really bad always getting low download and upload speeds times I had no internet even, now after having rogers tech come to our building pretty much every month they would add or remove something to boost the signal or remove it to make it weak, now we had one time where the internet wire from the building to the box outside was in the trees just for now and for over a year it ended up damaging the roof of building that had the wire wrap around, the internet was better after over a year of calling rogers they finally hooked up the wire in the ground BUT they told me they were going to replace that wire well they didn’t so problem number one right there…..

Now we been also having problems with the rogers boxes as they restart and update about 8 times each day for no reason. Sometimes the box will not even activate and I would have to wait the next day to speak to support about it this has been a problem for years and nothing is being done about it. We have lost clients on our servers due to the internet problems alone.

*(6/10/2018)*- for the pass two days my cell phone Samsung and co-workers iphone both having problems getting data and problems getting text messages, on top of that also our internet both lines, Business Internet & Home Internet are giving us a 2MBps upload speed, now for home this would mean you can not do much online gaming, for our business clients are unhappy with the speed on our servers due to rogers internet again. I talked to rogers on rogers home page over chat one the person had to transfer me to tech support so I had to wait then connected me to tech support well this lady was asking me how was my modem connected what devices is connected to it, is the power for the modem connected to the wall or power bar things like that, I just asked if there was a problem with them because of my upload speed but got no where……… Started a new chat with rogers on the home page in the meantime I messaged rogers over facebook the person had problem trying to find my account to needed my account number and so on. after trying to find my account number because my name, address, phone number all that did not help bringing up my account he told me that New York is having problems with one of the lines that is effecting them. Now the 2nd chat on rogers home page connected me to tech support again this time new person asked what is going on and this person just told me right away they are having problems in New York they are trying to get the problem fixed right away…. Alright well that is great to get that right away but way did the first lady asking me stupid questions and not just went right away telling me that they got problems in new York seems like she didn’t know what she was doing then why is she working there…. Im not sure what to say about rogers as this been years of problems with the speed and like I said before we have lost clients due to it and the worst part is when rogers tells me in 3-6 days they will send tech support when I am trying to run a business

*(6/11/2018)*- My car broke down and i was stick on the side of the road, well thank god for having my cell phone well not really tried to use it to call someone can i get No Network, no data i have restarted the phone nothing i had to walk and look for someone with a cell phone to call for help. What is the point of owning a cell phone, when i got home still could not call no one at all done a restart and even factory reset my phone now my phone sometimes works sometimes doesn't i really had enough of this bad service.

*(6/12/2018)*- We are still having very low upload speeds on both home and business internet and its been two days since the last time i talked to rogers about it, they said two days ago it was something in new york yet the problem is still here.

if i keep losing clients from my server then i will have to be force to stop paying my internet bill and go with someone else

*(6/29/2018)* I went to rogers few days ago about the S9 being $0, i asked the person does that mean i can get that phone for $0 without changing my plan, the person said YES, today i spend 30 mins waiting in line then when it was my turn i asked about it and i have to pay $199 for the phone or change my plan so i can get the phone for $0 i am so tired of the lies, i do not know what is the truth anymore, i am now looking into BELL, I been told that i didn't have to change nothing and i can get the phone now its a different story worse service

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Pros:
  • Internet speed for the first 2 months
Cons:
  • Internet always acting up for over 4 years
Reason of review:
Bad quality
1 comment
Guest

Poor Internet service on Rogers cell phone - future customers please do not get roped into the price point

Anonymous
map-marker Winnipeg, Manitoba

Terrible billing

Every bill we've gotten has been loaded with overages, charges, and mis-leading details. They doubled the price of "Roam like Home" (travelling to the US) and didn't even notify us. That is the only reason we signed up with them was for this plan. Now we're stuck in a contract on a terrible plan, and getting pounded every month!!!! Would never recommend Rogers.
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Reason of review:
Pricing issue
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