Rogers Communications
Reviews and Complaints
Almost 20 years of exploitation and abuse
- Everything about rogers tv
Preferred solution: I want them to cancel our TV subscription and stop harassing us.
No clarity on contracted services and price.
Worst customer service
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Verified Reviewer | Toronto, OntarioCell phone charges for internet
Damaged Properties
- Deceiving practices
- Suggested i hook laptop up to tv
- Lack of respect for your customer
Preferred solution: Full refund
Worst
I lost my phone due to an accident. While activating my line, I was told that my plan has device protection, so If I lose my device I just need to pay $200 and get it replaced.
When I called them they said I dont have any protection on it and I need to pay $900 dollars and get my contract reset for another 2 years when I was already more than a year in my contract. I spoke to customer relation team, they girl their named Amina tried to help me a little but advised me to speak her manager name HAMZA KHAN, who had no respect and knowledge on how to fix the situation. On top of that he said i dont know how my team tried to fix you and basically was so rude to me that we cannot help you and I need to spend more then $1000 dollars to get a new phone on my own or we can cancel your services and you are on your own. I suggest people to not go with rogers anymore and make sure they have in their account what they pay for.
HAMZA KHAN is the racist employee ever in Rogers. I really wish the management looks into his way of working.
Preferred solution: Full refund
Setting iWatch into an existing share everything plan!
Cannot access Roger's on demand
Newest tv commercial
Rogers sucks
Adding another line to my business account
Preferred solution: Let the company propose a solution
Worst company to deal with
Horrible service use another company if you can ,
- Nightmare
- Service
Preferred solution: Price reduction
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Verified Reviewer | Newmarket, OntarioGreat At First, Then Just Gets Worse Over Time
*(4/4/2018)*- I live in bradford in canada, I have a small business with business internet for over 4 years now since I got the internet its been running really bad always getting low download and upload speeds times I had no internet even, now after having rogers tech come to our building pretty much every month they would add or remove something to boost the signal or remove it to make it weak, now we had one time where the internet wire from the building to the box outside was in the trees just for now and for over a year it ended up damaging the roof of building that had the wire wrap around, the internet was better after over a year of calling rogers they finally hooked up the wire in the ground BUT they told me they were going to replace that wire well they didn’t so problem number one right there…..
Now we been also having problems with the rogers boxes as they restart and update about 8 times each day for no reason. Sometimes the box will not even activate and I would have to wait the next day to speak to support about it this has been a problem for years and nothing is being done about it. We have lost clients on our servers due to the internet problems alone.
*(6/10/2018)*- for the pass two days my cell phone Samsung and co-workers iphone both having problems getting data and problems getting text messages, on top of that also our internet both lines, Business Internet & Home Internet are giving us a 2MBps upload speed, now for home this would mean you can not do much online gaming, for our business clients are unhappy with the speed on our servers due to rogers internet again. I talked to rogers on rogers home page over chat one the person had to transfer me to tech support so I had to wait then connected me to tech support well this lady was asking me how was my modem connected what devices is connected to it, is the power for the modem connected to the wall or power bar things like that, I just asked if there was a problem with them because of my upload speed but got no where……… Started a new chat with rogers on the home page in the meantime I messaged rogers over facebook the person had problem trying to find my account to needed my account number and so on. after trying to find my account number because my name, address, phone number all that did not help bringing up my account he told me that New York is having problems with one of the lines that is effecting them. Now the 2nd chat on rogers home page connected me to tech support again this time new person asked what is going on and this person just told me right away they are having problems in New York they are trying to get the problem fixed right away…. Alright well that is great to get that right away but way did the first lady asking me stupid questions and not just went right away telling me that they got problems in new York seems like she didn’t know what she was doing then why is she working there…. Im not sure what to say about rogers as this been years of problems with the speed and like I said before we have lost clients due to it and the worst part is when rogers tells me in 3-6 days they will send tech support when I am trying to run a business
*(6/11/2018)*- My car broke down and i was stick on the side of the road, well thank god for having my cell phone well not really tried to use it to call someone can i get No Network, no data i have restarted the phone nothing i had to walk and look for someone with a cell phone to call for help. What is the point of owning a cell phone, when i got home still could not call no one at all done a restart and even factory reset my phone now my phone sometimes works sometimes doesn't i really had enough of this bad service.
*(6/12/2018)*- We are still having very low upload speeds on both home and business internet and its been two days since the last time i talked to rogers about it, they said two days ago it was something in new york yet the problem is still here.
if i keep losing clients from my server then i will have to be force to stop paying my internet bill and go with someone else
*(6/29/2018)* I went to rogers few days ago about the S9 being $0, i asked the person does that mean i can get that phone for $0 without changing my plan, the person said YES, today i spend 30 mins waiting in line then when it was my turn i asked about it and i have to pay $199 for the phone or change my plan so i can get the phone for $0 i am so tired of the lies, i do not know what is the truth anymore, i am now looking into BELL, I been told that i didn't have to change nothing and i can get the phone now its a different story worse service
- Internet speed for the first 2 months
- Internet always acting up for over 4 years
Terrible billing
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Poor Internet service on Rogers cell phone - future customers please do not get roped into the price point