Rogers Communications
Reviews and Complaints
Roaming charges
User's recommendation: Be careful by putting your phone on Airplane mode when leaving Country
Excellent Employee
They charged me for roaming and service charges when they shouldn't
User's recommendation: RUN from Rogers if you can
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe most inept company ever
Preferred solution: Apology
User's recommendation: Run fast
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever Shop with Rogers and Fido !!
I bought a new Iphone 14 pro from Rogers store, fully paid off. They are refusing to return or unlock it because i want to use it with different service provider.
They are forcing me to buy thier own services then only i can use the phone !!
Thanks isabella for all the help and putting me on hold for an hour and hanging up on me without connecting me to a manger when asked !! Never shop with Rogers and Fido ever again !!
- Scam
- No customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery Bad experience with the office of president
Being a customer of Rogers for the last 20 years. Three weeks I moved to my new house and contacted the rogers to remove my home security which they charged me $99 for the removal beside the point but what the technician did was while he was removing the sensors from the wall and by doing that the wall which was freshly painted was damaged not only the paint came off but the also the damaged my wall which I can see the drywall and the damage wasnt something that I can paint over it.
Called rogers and unfortunately like the past 20 years. Very hard to get someone on the phone whos willing to help. After passing the calls to three different departments but of course no one knows what theyre doing, I asked to speak with the office of president thinking this will be resolved in the timely manners and with god faith.
But I guess I was wrong the person I spoke with her name is Kayla and she told me that shes is the highest person I can speak or deal with at Rogers which to me is lie and not being honest with long term and loyal customer like me. My issues has not been fixed and Kayla offered me via email not even a phone call which she promised me in email saying that she will call me on Wednesday which was yesterday to disrobe matter but I received a email from her indicating that she went through the complaint and saw the pictures that I emailed her that the best Rogers can do is to offer me a $50 one credit as good customer service???
- Lack of understanding and communication
Preferred solution: Apology
User's recommendation: Here is the proof for her but never got the call from her which she mentioned on the email that she will follow up with me on Wednesday…
Broken phone
You recently partnered with Shaw making it worse
Contacting Customer Service
User's recommendation: Where we live our choice is limited. Otherwise I would find a different provider and have no recommendation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Surrey, British ColumbiaWorst service provider
User's recommendation: Don’t get service from them.
Not satisfied
I had 5 accounts with rogers. 4 lines of cellphones and 1 smart home monitoring account.
Our smart home monitoring contract ended last Jul 2021. I want to renew another contract with rogers so they can give me a discounted price for my monthly plan. It is so hard to get in touch with their customer service. I tried so many attempts to contact them.
I was on hold for hours and then my call was dropped. Finally, when i got to talk to their loyalty group. They cannot offer me anything.
As a loyal customers for 5 years, I am expecting that they want us to stay with them but they rather lose a client than give a retention discount for a loyal customer like me. So disappointed with how they treat loyal customers.
Your team is a joke they are not willing to help me and calling your company is a waste of time. Only 2 hours waiting to talk to someone. Not good
User's recommendation: Use other products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Calgary, AlbertaTransfer of account
Preferred solution: Full refund
User's recommendation: No automatic payments
Unappreciated loyalty
I have been a loyal Rogers customer for almost 30yrs. For most of it I was a business grade customer.
Last spring I decided to replace my Galaxy A5 with a Galaxy A53. Rogers was approached about seeing if my loyalty was appreciated and could I get a free upgrade. I was told 'No' but if I locked in for a 2 year plan they would give me a deal on the phone. The phone offer wasn't really for me as it was available for anyone.
Once I committed and got the phone, I noticed that it wasn't connecting to the 5g service. Contacted Tech support and was told it wasn't available on my plan.
All in all my 28yrs of loyalty won't get me a free phone upgrade, won't get me premier service or 5g network access or even North American calling. If you consider I'm 63 that means I've been a Rogers customer for almost half my life. A billion dollar company can't see its way to show appreciation to a senior who can no longer work and is on a limited Disability income.
I miss the old days when companies cared who their customers were and rewarded loyalty. Curious to see if I even get a response.
Preferred solution: Appreciation.
User's recommendation: Research research!
RETURNED PHONE BUT WAS LABLED THIEF
In February 2022, i decided to upgrade my iphone with Rogers Communications. A New iphone was sent to me, but on arrival, i realized it was the wrong phone.
i called and told them i would return it and if they could send me a new one. At this point i insisted i would drop the phone off at my local Rogers store. They said no, it had to be returned by Puraltor, which was against my wishes. I returned the phone with Puraltor with tracking information.
My new phone arrived a few days later and was happy.
Didn't think about the phone i returned because i thought they had received it as they had sent my new phone.
5 months later after returning from Europe, i realize my credit card had been charged for the non - returned handset for $1962.81.
After calling and complaning, they decided to investigate. Outcome after 4 months, the parcel arrived at Rogers empty. After talking to their management, even their so called president management, i was told in short i was a thief. Why would i carry on with their service and have a new phone by them if i have been told i am a thief.
Someone in their warehouse or past employer TOOK MY PHONE!!! As soon as my contract is over, me and the family are changing to a more honest & reliable service provider.
User's recommendation: Not Rogers!
- Prev
- 1
- ...
- 6
- 7
- 8
- 9
- 10
- ...
- 42
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Hi Aflatoon, we are able to view what may have generated a roam like home charge. Please reach out to us via customer service so we can assist you further.
We're unable to call customers based on this platform.
Also please avoid sharing personal info on public platforms. ^zf