Anonymous
map-marker New Delhi, National Capital Territory Of Delhi

Roaming charges

I traveled from Toronto to Delhi, India reached on Dec 15th. At the airport I removed my Roger's sim card as I did not intend to pay for it. I have a phone given to me by my friend who lives and stays in Delhi. If I am not using my phone at all in India why should I pay roaming charges. Cell phone 905462**** Awaiting a reply Aflatoon Marzbani
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User's recommendation: Be careful by putting your phone on Airplane mode when leaving Country

1 comment
RogersHelps

Hi Aflatoon, we are able to view what may have generated a roam like home charge. Please reach out to us via customer service so we can assist you further.

We're unable to call customers based on this platform.

Also please avoid sharing personal info on public platforms. ^zf

Anonymous
map-marker Toronto, Ontario

Excellent Employee

I went to a Rogers store at Bloor and Sherbourne and Abhay Sharma was excellent. He was patient and kind.
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1 comment
RogersHelps

Greetings! It's not often that customers take the time out of their busy schedules to post about a positive experience they've had.

Thank you so much for the kinds words regarding the store agent who provided you with such great service! We are always so happy to hear about these positive interactions between our staff and our valued customers. :) If you'd like, we can also forward this feedback to the store's manager so that the store agent can be recognized for their efforts. Feel free to send us a Private Message via our Rogers Community Forums or reach out via Twitter @RogersHelps or on Facebook.com/Rogers.

We'll be happy to assist. Kind regards, The CommunityHelps Team ^yc

Anonymous
map-marker Thornhill, Ontario

They charged me for roaming and service charges when they shouldn't

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I didn't use my data one day in US and they charged me for roaming anyway. How is this even allowed? They also said they'd waive the service charge of $50 if I stayed with them, and 3 months later I have not received a credit. They are liars and cheats. If I could give them a ZERO for all categories, I would but 1 star is the lowest rating. Things will only get worse for Canadians after they get ever more of the telecom pie.
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User's recommendation: RUN from Rogers if you can

1 comment
RogersHelps

Hello, It is disappointing to hear about your experience regarding the credits that should have been placed on your account. We would like to look into this for you and try to find a resolution.

Please reach out to us in the Rogers Community Forums where we can assist you with this.

We look forward to hearing from you. Regards, RogersHelps^tb

Wendy S Mhm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The most inept company ever

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Never have I ever been so angry as with the customer service at rogers. The wait times to speak to someone is unreal. 6 hrs and 2 dropped calls.
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Preferred solution: Apology

User's recommendation: Run fast

1 comment
RogersHelps

Hi Wendy! I can imagine how frustrating the recent experience has been for you.

I hope you've been able to get in touch with one of my colleagues since you've last posted here. Just as an FYI you can also reach out to us for account support through social media. Please send us a message via Twitter @RogersHelps or on Facebook.com/Rogers. You can message us once and you'll be in the queue for the next available rep to reply back to you.

You won't have to worry about staying on the line or waiting on hold. You will be notified as soon as one of my colleagues messages you.

You are free to go about your day in the mean time :). ^zf

Pankaj G Anl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never Shop with Rogers and Fido !!

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Rogers Communications - Never Shop with Rogers and Fido !!

I bought a new Iphone 14 pro from Rogers store, fully paid off. They are refusing to return or unlock it because i want to use it with different service provider.

They are forcing me to buy thier own services then only i can use the phone !!

Thanks isabella for all the help and putting me on hold for an hour and hanging up on me without connecting me to a manger when asked !! Never shop with Rogers and Fido ever again !!

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Cons:
  • Scam
  • No customer service
1 comment
RogersHelps

Hello Pankaj, Thanks for sharing your concerns via this forum. It's always disappointing for us to hear when a customer has had a negative experience with us.

:( Please note, devices purchased after December 1, 2017 from Rogers or Fido may already be unlocked (subject to the manufacturer’s restrictions). If for some reason, the device is not unlocked, a Rogers branded store has the ability to unlock the device (if requested) at the time of purchase and if the following criteria is met: - Device is linked to an active or recently cancelled account (within the past 12 months). - Person making the request is the Account Holder or an Authorized Contact. - An unlock request has not been made on the same line in the past 30 days.

-The account is not delinquent. If your unlock request was indeed made at the time of purchase (and not sometime afterwards) and the above criteria was met and the store still refused to complete the request, please visit us at our Rogers Community Forums and send us a Private Message and we'll be happy to investigate this matter further for you.

:) Kindest of regards! RogersYasmine

Elsit E

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Very Bad experience with the office of president

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Rogers Communications - Very Bad experience with the office of president
Rogers Communications - Very Bad experience with the office of president - Image 2

Being a customer of Rogers for the last 20 years. Three weeks I moved to my new house and contacted the rogers to remove my home security which they charged me $99 for the removal beside the point but what the technician did was while he was removing the sensors from the wall and by doing that the wall which was freshly painted was damaged not only the paint came off but the also the damaged my wall which I can see the drywall and the damage wasnt something that I can paint over it.

Called rogers and unfortunately like the past 20 years. Very hard to get someone on the phone whos willing to help. After passing the calls to three different departments but of course no one knows what theyre doing, I asked to speak with the office of president thinking this will be resolved in the timely manners and with god faith.

But I guess I was wrong the person I spoke with her name is Kayla and she told me that shes is the highest person I can speak or deal with at Rogers which to me is lie and not being honest with long term and loyal customer like me. My issues has not been fixed and Kayla offered me via email not even a phone call which she promised me in email saying that she will call me on Wednesday which was yesterday to disrobe matter but I received a email from her indicating that she went through the complaint and saw the pictures that I emailed her that the best Rogers can do is to offer me a $50 one credit as good customer service???

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Loss:
$1000
Cons:
  • Lack of understanding and communication

Preferred solution: Apology

User's recommendation: Here is the proof for her but never got the call from her which she mentioned on the email that she will follow up with me on Wednesday…

1 comment
RogersHelps

Hello there, It's very disappointing to hear about the damage that was caused when the sensors were removed. The team that you spoke with is the highest escalation team so the offer they provided you with is the best compensation we can offer for this matter.

I can imagine how frustrating this has been for you. We do apologize for any inconvenience caused by this matter.

Thanks so much for your patience. Regards, RogersHelps^tb

Chizaram Vlg
map-marker Whistler, British Columbia

Broken phone

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Really poor and rude service at the Macdonald store and the Fido store. I cannot believe the poor service. There were only two employees who really tried to helpd Unsatisfactory resolution of the problem despite escalating it to the President's Office. Expensive, poor service and failure to find resolution to the problems.
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2 comments
RogersHelps

Hello Chizaram, Its very disappointing to hear about your experience at the store when trying to talk to them about your broken phone. We would like to hear more about your situation and experience and try to get this resolved for you.

Please reach out to us in the Rogers Community Forums where we can assist you. Regards, RogersHelps^tb

RogersHelps

Hello Chizaram, Its very disappointing to hear about your experience at the store when trying to talk to them about your broken phone. We would like to hear more about your situation and experience and try to get this resolved for you.

Please reach out to us in the Rogers Community Forums where we can assist you. Regards, RogersHelps^tb

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Anonymous
map-marker Edmonton, Alberta

You recently partnered with Shaw making it worse

Why do you suck? Why did you make shaws wifi worse? Why now that you're partnered there are sooooo many more outages and problems? I work from home and have to work late sometimes and this does not help
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1 comment
RogersHelps

For all Shaw related services please reach out via multiple platforms listed here: https://***/contact-us. ^zf

Anonymous
map-marker Ottawa, Ontario

Contacting Customer Service

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Rogers Communications - Contacting Customer Service
I dont care what time of year/day/week it is.there is absolutely NO excuse to have a customer sit on hold on a phone for 3 hours to speak with an agent. So many better ways to deal with this. In the very least a call back would be the first option. I pay Rogers $550 a month which is beyond rational and my cell reception is brutal, internet spotty. There has to be a better system.
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User's recommendation: Where we live our choice is limited. Otherwise I would find a different provider and have no recommendation

1 comment
RogersHelps

Hello and thanks for your comments here! I can certainly appreciate where you are coming from and we understand that your time is very valuable.

Did you know that we have many other avenues of support that we offer? For example, there is our Live Chat service and we also offer support through many Social Media avenues like Facebook, Twitter, Instagram, Google and more! To view all of our available support avenues, kindly visit the Rogers website and then scroll down and click on 'Contact Us'.

As always, we are constantly looking for better ways in which to support our valued customers and we really appreciate your feedback! ^yc

Kamaldeep K Zit

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Surrey, British Columbia

Worst service provider

One of the worst service that I ever get. They didn't send any message about overage data end limit and keep you using data and at the end your bill will be 1000s of dollars. Even customer service representatives didn't even care what are you talking about. Just cut your services with them. Frauds
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User's recommendation: Don’t get service from them.

1 comment
RogersHelps

Hi Kamaldeep, we appreciate you taking the time to write the recent review regarding your experience. We do hope to look into this issue for you.

Please reach out to us via Social Media for support.

You can send us a message via Twitter @RogersHelps, on Instagram through our verified Rogers page, PM us on Facebook.com/Rogers, or post a new message in our Rogers Community Forums we'd be happy to assist you with this. Regards ^jjl

Anonymous
map-marker Milton, Ontario

Not satisfied

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I had 5 accounts with rogers. 4 lines of cellphones and 1 smart home monitoring account.

Our smart home monitoring contract ended last Jul 2021. I want to renew another contract with rogers so they can give me a discounted price for my monthly plan. It is so hard to get in touch with their customer service. I tried so many attempts to contact them.

I was on hold for hours and then my call was dropped. Finally, when i got to talk to their loyalty group. They cannot offer me anything.

As a loyal customers for 5 years, I am expecting that they want us to stay with them but they rather lose a client than give a retention discount for a loyal customer like me. So disappointed with how they treat loyal customers.

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2 comments
RogersHelps

Greetings! We're honoured by your loyalty all these years and would hate to see you leave.

We recommend reaching out via Social Media for support.

You can send us a message via Twitter @RogersHelps, on Instagram through our verified Rogers page, PM us on Facebook.com/Rogers, or post a new message in our Rogers Community Forums we'd be happy to assist you with this. Regards^ra

Guest

Switch to telus and take advantage of their deals

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Anonymous
map-marker Miami, Florida

Your team is a joke they are not willing to help me and calling your company is a waste of time. Only 2 hours waiting to talk to someone. Not good

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I was sold plan for 3 month trip to u s your company representative sold me wrong plan not my fault. The company should eat the mistake. After hours of waiting to resolve problems I was told to pay more not my fault. Not a million dollar deal so for the few dollars Im told I could pound salt not right answer. After about 40 years of loyalty. I should be treated better
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User's recommendation: Use other products

1 comment
RogersHelps

Hi there, sorry to hear about your recent experience with us. Did you know you can message us via the Rogers Community Forums and not have to wait for hours to get account support?

Additionally you can also reach out to us via Facebook.com/Rogers or twitter @RogersHelps!

Looking forward to hearing from you! ^zf

Kulwinder S Nvb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Calgary, Alberta

Transfer of account

I canceled my account and move to virgin on 24th Nov,2022 But I am still getting charged from rogers because they gave me a tablet 2 years ago with the plan , so now I'm paying for nothing They changed my in dec $80 and even today $79 saying ur account still active because of tablet . Now I m asking for credit and cancel my whatever account u kept so far .
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Loss:
$175

Preferred solution: Full refund

User's recommendation: No automatic payments

2 comments
RogersHelps

Hi Kulwinder, please reach out to us via the Rogers Community Forums and we'll be happy to sort this out for you. ^zf

RogersHelps

Good day! In order to discontinue your tablet line, you'll need to reach out to us via any of our customer support avenues to request immediate cancellation of that line.

You may also update your payment options via self-serve by logging into your MyRogers account online. Feel free to visit Rogers.com to view our Contact Us page to see the different ways in which we may be reached. You can also send us a message on our Rogers Community Forums to receive help with your account. Please do mention that you are coming from the 'Pissed Consumer' forums.

Thank you! ^yc

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Chris W Gea

Unappreciated loyalty

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I have been a loyal Rogers customer for almost 30yrs. For most of it I was a business grade customer.

Last spring I decided to replace my Galaxy A5 with a Galaxy A53. Rogers was approached about seeing if my loyalty was appreciated and could I get a free upgrade. I was told 'No' but if I locked in for a 2 year plan they would give me a deal on the phone. The phone offer wasn't really for me as it was available for anyone.

Once I committed and got the phone, I noticed that it wasn't connecting to the 5g service. Contacted Tech support and was told it wasn't available on my plan.

All in all my 28yrs of loyalty won't get me a free phone upgrade, won't get me premier service or 5g network access or even North American calling. If you consider I'm 63 that means I've been a Rogers customer for almost half my life. A billion dollar company can't see its way to show appreciation to a senior who can no longer work and is on a limited Disability income.

I miss the old days when companies cared who their customers were and rewarded loyalty. Curious to see if I even get a response.

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Preferred solution: Appreciation.

User's recommendation: Research research!

5 comments
Chris W Gea

Rogers says 'customer loyalty' is not part of their business model. They didn't offer anything.

After my 2 year term is up on the phone in May 2024, I'll find someone else. No interest in continuing with a company that doesn't care about the little guy.

RogersHelps

Hey there! We do appreciate the loyalty of all our customers, and we do thank you for being with us for such a long time.

Please feel free to reach out to us at https://*** to see if we can investigate this further for you. Regards RogersJermaine

RogersHelps

Good day, Chris, and thanks for leaving your review! Firstly, thank you for your loyalty and business over the years, it means a great deal to us!

Although, we are not able to give away any free phones, we do often have various promotions and offers that come and go where you may be eligible to receive a discount off of a new phone or on the monthly price plan. I'm surprised that we were unable to find you any offers. :( If you'd like us to review your account for any current offers that you can take advantage of, please do reach out to us by posting a message in our Rogers Community Forums or reach out via Twitter @RogersHelps or on Facebook.com/Rogers. Please also mention that you are coming from the 'Pissed Consumer' forums.

Thank you kindly. ^yc

Guest

Quit begging.

Chris W Gea
reply icon Replying to comment of Guest-2283355

Trying to improve a company's level of Customer Service is not begging.

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Anonymous
map-marker Richmond Hill, Ontario

RETURNED PHONE BUT WAS LABLED THIEF

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In February 2022, i decided to upgrade my iphone with Rogers Communications. A New iphone was sent to me, but on arrival, i realized it was the wrong phone.

i called and told them i would return it and if they could send me a new one. At this point i insisted i would drop the phone off at my local Rogers store. They said no, it had to be returned by Puraltor, which was against my wishes. I returned the phone with Puraltor with tracking information.

My new phone arrived a few days later and was happy.

Didn't think about the phone i returned because i thought they had received it as they had sent my new phone.

5 months later after returning from Europe, i realize my credit card had been charged for the non - returned handset for $1962.81.

After calling and complaning, they decided to investigate. Outcome after 4 months, the parcel arrived at Rogers empty. After talking to their management, even their so called president management, i was told in short i was a thief. Why would i carry on with their service and have a new phone by them if i have been told i am a thief.

Someone in their warehouse or past employer TOOK MY PHONE!!! As soon as my contract is over, me and the family are changing to a more honest & reliable service provider.

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User's recommendation: Not Rogers!

1 comment
RogersHelps

Greetings! It should be quite difficult, if not impossible to tamper with the return packaging once it has been sealed.

If you weren't satisfied with the results of this investigation, we could look into this matter again for you.

Please reach out to us at https://***/ and either make a post or PM us directly. Regards, RogersCorey

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