Not resolved
1 comment

Wife gave me her IPhone which was purchased from Telus and had a Telus sim card.As I had a Rogers purchased cell phone and a Rogers sim card I went to the Rogers store and had the sim card switched into the IPhone.

The person at the store stated wait a few minutes and service should start to work. I left, drove home, but the service did not start to work. I phoned Rogers customer service line. That person went through all of the cell phone settings but could not get the service to work and directed me to return back to the Rogers store.

I drove back to the store and the person there (different person than previously) stated that the phone would have to be unlocked 1st, that it would cost about $ 50, and told me to go to the Telus store to have it unlocked. I went to the Telus store. Paid Telus $ 15 and bought a Telus sim card and the IPhone now worked. I then went back to the Rogers store to pay them my account balance of $ 28 from earlier and they refused to process the payment.

I then asked to have my account closed. They again refused to do so stating that the store only sells and does nothing else to support customers or account transactions. Next I drove home, paid the account balance through Rogers web site, and then phoned Rogers customer service line to close the account. The 1st person after taking information from me and asking some questions then stated that she could not close the account and then transferred me to the 2nd person called the cancellation person.

I asked him to close the account. He then went back through my account information again which the 1st person had just done and then he finally closed off the account. 3 store visits plus talking to 3 different persons on the phone where initially all I wanted to do was switch a sim card.

Rogers is not worth the time or effort to deal with.Better off going elsewhere.

This person wrote the review because of poor customer service at Rogers Communications. Reviewer claimed that he or she wants Rogers Communications to read this review and look into the issue (if any).

If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.

Also, this reviewer considered the following company: Bell Canada. We collected other reviews about products and/or services offered by Rogers Communications sim card for you to read. This information may help you with your purchase decision.

Had an Experience with Rogers Communications?

Write a review


Terms of Service
Post Comment
Kingston, Ontario, Canada #1209878

You cant put a rogers sim card in a telus phone. Everyone knows that and only a rogers corpoate store can take payments and cancellations. Do your homework before you bash a company

You May Also Like

Rogers Communications - Rogers wants to repeat service line work that damaged our driveway Rogers Communications "Last night I returned home to a paint sprayed lawn and a letter rolled-up on our door handle. As soon as I saw the paint spray lines I already had..." Read more Frontier Communications - Worst customer service, promise and commitments Frontier Communications "One of the worst communication company in terms of their service, promise and commitments. I asked Frontier to changer their service to $84.99 triple play with 75/75 internet, HD preferred..." Read more Rogers Communications - Billing Scam again by Rogers Communication Rogers Communications "My Monthly Bill With Rogers Communications shows an overview on page 19. It states "Available Monthly Shared Services of 25GB and in the same column "Available Monthly Shared Services" of..." Read more 5linx - Please Do Your OWN Research Before Making Comments! 5linx "I sit hear and read all these interesting comments and it just baffles me at the way people communicate their feelings. If anyone has ACTUALLY taken the time to..." Read more Toyota Financial - They have messed up my credit by over 100 points that will cost me $1000's over my lifetime Toyota Financial "A 30 year military veteran and 12 year Toyota owner, I planned to purchase another when my current Toyota needed replacement. I can tell you that will not happen! I..." Read more PetArmor - DO NOT WASTE YOUR MONEY PetArmor "I made the exact same mistake that other people do. I used pet armour instead of Frontline like an idiot because I wanted to save thirty bucks. It doesn't work..." Read more Panera Bread - Horrible Portion Size, Bread Bowl less than half full Panera Bread "Panera Bread - Horrible Portion Size, Bread Bowl less than half full..." Read more Little Caesars - NEGATIVE MARKETING FOR LITTLE CAESER'S PIZZA Little Caesars "To person who verbalized the negative nature of this described Little Caesar Commercial; I agree with you. This commercial is absolutely the most thoughtless regarding Father & Son. There is..." Read more