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Still no acceptable response

Rogers Communications - Still no acceptable response
Rogers Communications - Still no acceptable response
Rogers Communications - Still no acceptable response
Rogers Communications - Still no acceptable response
Rogers Communications - Still no acceptable response
Rogers screwed up my installation, took responsibility for the screw up and promised me a $150 pre-paid Visa for the inconvenience. Card was suppose to arrive in 5 to 6 weeks. 8 weeks later I still did not have the card. When I made an inquiry I was told by the...
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2 comments
#2188796

Sorry to hear about your experience with the installation and the promotional card. I can see my colleague did try his best to get the gift card issue resolved.

We wish the whole experience was a lot more smoother and without issues. Best regards, Zara

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ID
#3611485 Review #3611485 is a subjective opinion of poster.
Location
Saint John, New Brunswick

Rude people at Customer Service. They are arrogant and some talk to women like they are 3rd class people and are stupid

I had the misfortune of having to speak to an Asian man who was despicable , rude, arrogant and a narcissist

User's recommendation: I can not give advise as it depends who one speaks to at Rogers.

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ID
#4031867 Review #4031867 is a subjective opinion of poster.
Location
Markham, Ontario

Voicemaildetails were given in previous complaint

I eventually spoke to someone at Rogers Head Office.very nice lady who understood my frustration. Thanks to Pissed Customer they called me back. I am very grateful to Pissed Customer for intervening because I am sure my voice-mail would not have been fixed. This is part of the service I pay for and no credit was offered for their lack of technology . Rogers are only happy to take your money with no other consideration of not providing the service you pay for. My thanks again

User's recommendation: Try not to use Rogers.

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1 comment
#2255028

Hello there, We are really glad to hear that your voice mail complaint was resolved. I can understand how important it is to have a properly working voice mail.

Should you have any additional questions or concerns about your Rogers services please don't hesitate to reach out to us in the Rogers Community Forums. Regards, RogersHelps^tb

ID
#4001957 Review #4001957 is a subjective opinion of poster.
Location
Markham, Ontario

Non existent service

Had no dialling tone to 2 landlines in my home. Roger's technician came to fix. Got dialling tone to one phone. Called Roger's again to complain Another technician came and told me that the previous technician had wired incorrectly. He fixed this incorrect rewiring. I...
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1 comment
#2254523

Hello, No dial tone can be disruptive. The tech should have fixed the no-dial tone issue for both lines without you calling in for the second time.

We can look into sending a coach back to the tech and also investigate your billing concern. Please connect with us via our Community Forums.

Apologies for all the trouble. Regards, RogersMoin

ID
#3995345 Review #3995345 is a subjective opinion of poster.
Location
Markham, Ontario

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New Reviewer

Problems with Rogers with cell phone and home phone

On Sunday Sept 18, 2022 I had "Ignite" installed at home. Everything was working fine until this morning (Tuesday). Everything now using wifi. This morning I had no email accounts x2 and no voicemail on my home phone.. The email correction took 4 hours to resolve but...
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1 comment
#2254516

Hello, Thank you for sharing your email concerns. Typically, your email gets automatically migrated to the new Ignite platform.

In some cases, we may have to migrate your email manually. I can imagine the inconvenience of losing email access; we can follow up for you and restore the access at the earliest.

Please connect with us via our Community Forums. Regards, RogersMoin

ID
#3987782 Review #3987782 is a subjective opinion of poster.
Pros
  • Nil
Cons
  • Bad service most of the time
Preferred solution
Voicemail on my home phone working

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New Reviewer

Poor and unreliable

I booked an appointment for tech to come to home for installation because they installed wrong box. On the appointment date and time, tech called me that he did not have the box and asked me to call custoemr care again for them to mail box to me and I can install by...
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2 comments
#2247388

Hello, Thank you for your patience and for sharing your Internet installation experience. There are quite a few factors here which we need clarification on to help find a solution for you.

We can investigate on your behalf.

Please connect with us through our Community Forums. Regards, RogersMoin

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ID
#3934783 Review #3934783 is a subjective opinion of poster.
Location
Toronto, Ontario
Loss
$1000
Preferred solution
I don't need to call each month to clear outstanding balance as condo fee already covers it. - I lost my time by taking off times from work to call rogers for 1 to 3 hours for 4 or 5 times and the stress.

They have the worst customer service. Today along was on hold for over 90 minutes, then cut off, 2nd time 45 minutes then cut off, 3rd time when they answered hung up

Poor customer service. No one has the same price when you call back. Why is this permitted. You are on hold forever, then they cut you off. Never get the same price when you call. You go to a store and they say call customer service if you want a better price, they can't help you. How can this be allowed

User's recommendation: Dont use them - they need to get their act together.

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1 comment
#2240856

Hello, Thank you for your post and for sharing your recent service experience. You definitely don't have to be on hold for so long and only to get disconnected.

While we strive to ensure we provide the best in class service, I imagine we can fall short in some instances. We'd love to turn around your experience; we can go through your products and services to tailor the package that suits your needs.

Please connect with us through our Community Forums. Regards, RogersMoin

ID
#3878847 Review #3878847 is a subjective opinion of poster.
Location
Los Angeles, California

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New Reviewer

After cancelling the service and returning equipment, I continue to get charged

I cancelled my Rogers Home monitoring as of June 15th. I returned my equipment and it was received by Rogers on June 28 as per Canada Post tracking. I was charged for the unreturned equipment of $518.67 on my July Bill. I called Rogers and they promised the equipment...
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2 comments
#2240846

Hello, Thank you for your patience and for posting your billing concerns here. We can follow up and locate the equipment for you, please chat with us at https://roge.rs/3mnK24C or you can reach out to us through our Community Forums. Regards, RogersMoin

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ID
#3878454 Review #3878454 is a subjective opinion of poster.
Location
Milton, Ontario
Loss
$519
Preferred solution
Full refund

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New Reviewer

Terrible costumer service

I work from home and I need a high-speed internet!! bought a home internet from Rogers on 27 July! A technician came over for the installation on 29 July. After 1 hour effort he said there is an IT problem, and he left everything in the house and left! And here is when...
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10 comments
#2229229

A quick update: I reported the fake accounts to the website! Basically, they create a fake profile under your name and start spreading nonsense comments!

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ID
#3824430 Review #3824430 is a subjective opinion of poster.
Service
Rogers Communications Internet Service
Cons
  • Provide the worst customer service imaginable
Preferred solution
Price reduction

Rogers will not accept responsibility for their mistakes and want me to pay for them

Rogers will not accept that I have cancelled my services with them and continue to bill me. I called once and got this really bad salesman trying to sell me more Rogers product after I said "I would like to cancel my services with Rogers". He had my account right there...
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2 comments
#2231353

Hi there, I can imagine how frustrating this experience must've been for you. When you wished to cancel the service, did you contact us via phone or live chat?

Did you receive a confirmation number or an automated email about the changes?

We can review your account to see what may have transpired, please contact us through the Rogers Community Forums for further assistance. - Zara

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ID
#3823306 Review #3823306 is a subjective opinion of poster.
Location
Barrie, Ontario

Not the most reliable

Rogers Communications - Not the most reliable
Tired of being treated like a number. I want to support Canadian companies, but its time we let other American companies come in to give Rogers and Bell some competition and lower prices. Rogers claim to be the most reliable network in Canada, but who are they kidding. I hope every class action suit filed against them is won

User's recommendation: Screw Rogers….

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ID
#3757126 Review #3757126 is a subjective opinion of poster.
Location
Ottawa, Ontario

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New Reviewer

Worst company ever

Update by user Jul 23, 2022

Update. The president contacted.

Or one of their minions, and told me they would wave the return policy for discomfort and I could send the phone back.

I immediately put it into a box and shipped it off. Weeks later I noticed they still hadn't removed the phone from my...

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1 comment
#2202156

Hi there, how are you doing today? We would love to help turn around this experience for you.

I just have a coupe of questions: 1) What device do you currently have? 2) How long have you had the phone for? 3) Can you please explain what the glitch is? 4) Have you had a chance to speak to tech support about the device?

Or visit a store to get it checked for repairs?

Please keep us posted :). -Zara

ID
#3699184 Review #3699184 is a subjective opinion of poster.
Location
Fort Erie, Ontario
Service
Rogers Communications Customer Care
Pros
  • Can hang up in a touch of a button
Cons
  • No resolutions
  • Customer service is rude
  • Waiting time to speak with someone about concerns
Loss
$2000
Preferred solution
Let the company propose a solution
New Reviewer

False promises and covers up their human errors

We were supposed to get our services connected to our new address. The technician was dispatched to a wrong address,then the second technician was dispatched to my old address. Rogers tried to cover up by saying that there was a technical issue and IT problem and on top of it they said my order was stuck in the system. I talked to numerous agents all very rude, unprofessional and false promises. Its been day four and I am still without any services ,they promised me they would call me back but no calls what so ever Rogers did not admit to their human errors and blamed it on their system.

User's recommendation: Use Bell.

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1 comment
#2191722

Good evening Zubeda, I can imagine how frustrating this experience must've been for you. I truly hope all the issues and installation hiccups have been resolved since you last posted here.

If you're still looking for assistance please reach out to us via the Rogers Community Forums.

We'd love a chance to assist you before you decide to switch. Zara

ID
#3627056 Review #3627056 is a subjective opinion of poster.
Location
Toronto, Ontario
Preferred solution
Compensation

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Advanced Reviewer

DISHONEST, NON TRUSTWORTHY COMPANY

Rogers Communications - DISHONEST, NON TRUSTWORTHY COMPANY
Rogers Communications - DISHONEST, NON TRUSTWORTHY COMPANY
Rogers Communications - DISHONEST, NON TRUSTWORTHY COMPANY
Rogers Communications - DISHONEST, NON TRUSTWORTHY COMPANY
Rogers Communications - DISHONEST, NON TRUSTWORTHY COMPANY
Update by user May 26, 2022

Despite several complaints and reviews Rogers still has made NO attempt to contact me, rectify the situation, apologize and MOST CERTAINLY HAVE NOT ISSUED THE $150 pre-paid Visa. Not surprising, they cared nothing about me before I cancelled, I doubted after I left...

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ID
#3611560 Review #3611560 is a subjective opinion of poster.
Location
Saint John, New Brunswick
Service
Rogers Communications Customer Care
Pros
  • There are no pros
Cons
  • Your entire company
Loss
$150
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Advanced Reviewer

Makes promises they don't keep

Rogers Communications - Makes promises they don't keep
Rogers Communications - Makes promises they don't keep
Update by user May 22, 2022

I have added 2 pieces of correspondence I received from the representative. One stating in black and white that the $150.00 gift card was THEIR FAULT and leaving Rogers should have NO BEARING on what happened to me during hook up, which is THE ONLY REASON the gift card...

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2 comments
#2179884

I realize how unpleasant this experience must have been for you. Please reach out to us via the Rogers Community Forums if you require further assistance. - Zara

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ID
#3547840 Review #3547840 is a subjective opinion of poster.
Service
Rogers Communications Customer Care
Cons
  • Horrible customer service
Loss
$150
Preferred solution
Full refund

Cut off line for one monthh

You would not be able to contact me right now as i am in india. I have cutted my line for one month. For the time i am here. Thankyou
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1 comment
#2175378

Thanks for your comments. Do you intend to temporarily suspend your wireless line?

Please reach out to us on our Community Forums so we can securely access your account to help you. Regards, RogersMoin

ID
#3516630 Review #3516630 is a subjective opinion of poster.
Location
Ludhiana, Punjab Province

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