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For almost 20 years, we grudgingly paid Rogers Inc. more than $20000 in TV subscription fees for over a hundred channels in order to be able to watch fewer than 10 regularly. If there was any justice in this country, Rogers Inc. should have billed us only 10% of this...
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1.0
I didn't like
  • Everything about rogers tv
#1431159
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Worst Company Ever, they damage my landscaping and not returning phone calls. I've mentioned numerous times that there is a damage that has been made without my knowledge and i would like it to be replaced. i'm sure if you have to owe them money they would cut your...
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1.0
I didn't like
  • Lack of respect for your customer
  • Deceiving practices
  • Suggested i hook laptop up to tv
#1378922
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I had just gone through an extremely challenging week with Rogers to simply set up two new iWatch to our existing share everything plan account. I had spent a total of 4 hours on the phone with customer service (who by the way have NO IDEA how iWatch can be set up. One...
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#1445099
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Rogers Communications - Adding another line to my business account

Rogers customer service is terrible !! Trying to add another business line to my account, after being told that I can because I'm approved for up to 6 lines on my business account. It doesn't seem as though Rogers customer reps don't know what they're doing. They keep telling me they have to do a "credit check" which only seems to be valid for a day, and I have to go to vendor and get my line set up. I've spent so much time with the clowns at Rogers and it's taken away from time spent on my business. Nothing seems to get done with Rogers. I'm going to move my business at the first opportunity.
2.8
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#1446988
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Rogers Communications in Mississauga, Ontario - Horrible service use another company if you can ,

We were sold a home monitoring system with a thermostate in May 2018, It has never worked properly , Our Internet constantly goes down , The thermostat does not work they put in a new one but did not send out a HAVAC person to connect to the furnace ,We have had 4 techs out in the last week no-one knows what they are doing , I have made more than a dozen phone calls , Now we have been sitting without any heat at all for the 4 th day in a row my home is 11 celsius its freezing i am afraid my pips will burst, Each time you talk to someone on the phone or a supervisor no-one cares,
1.0
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Advertised vs Delivered
Billing Practices
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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I liked
  • Nightmare
I didn't like
  • Service
#1425372
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My mother recently moved to a long term care facility and Rogers is the service provider in the facility. The Rogers employee hooked up her tv but never checked that it was operating correctly or that she knew how to operate it with the digital box and remote. She...
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#1420429
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A few weeks back I saw a flyer with Rogers advertising internet 500 u for $24.99. I vallée on about it and thé agent told me that it was a spécial promotion. Ok?!?. Back on April I port m’y services to Rogers fromage Bell and havé Been regretting it since. Thé internet...
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1.5
#1393954
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Got a message from rogers today (Oct 20-2018, at about 12:30), on my flip phone, that I had $4.00 left on my account and to replenish the account. I went to Rogers at Billings Bridge and put in $100.00. Surprise! when dialing *225 to check balance, only $94.08 was...
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#1385903
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"Upgraded" my "package" - was "Upsold" - and also bought a one month long Roaming add on several weeks b/f a trip to Fla. Phone did not have service in NYC! Called ROGERS from LGA but had short layover and had to end call. On layover in Atlanta phone worked fine. In...
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Anonymous
Allen

Exactly what happened to me. My 2 year internet only contract was comming up for renewal, a representative called and said that they no longer carry that plan and upsold me to...

#1356776
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Made a call to ask what to do with my 91 year old dad's cable box as he was moving from his home to a Chartwell residence, which is Roger's client. The rep, "Kim" told me to take it and hook it up there. Well, apparently that was incorrect. We were to use the box at...
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1.0
I didn't like
  • Blamed the other for problem
#1406677
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