filters
state:
Show
city:
Show
product:
Show
No warning or notice given for sudden increase of $9.04 this month on Internet usage. So far this month, we have used only 16.94 GB out of 250 GB allowed with Rogers Ignite 30, so exceeding the data limit could not be the reason. Yes, I did try to contact Rogers to...
Read more
RepentantEel
RepentantEel

Completely agree, but do Rogers care??? It should me mentioned that every time you need to speak to a live agent takes between 30-40 minutes.

1.9
I liked
  • Late payment fee reversed due to hospital stay
I didn't like
  • Rogers bill with frequent unexplained monthly increases
#1227564
Reply to reviews
Trying to sort out my bill for four months by now. Talked to 5-6 sales associates thinking that they are willing to help, before I would talk to a supervisor or a manager. Big mistake! I realized after all this time that they are specifically trained to tell you what...
Read more
1.9
I didn't like
  • Rogers bill with frequent unexplained monthly increases
  • Deceiving practices
  • I am disgust with rogers business ethnics and practices
#1234604
Reply to reviews
I had the worst customer service experience ever!!! I purchased a roaming plan “Roam like home” to be able to use my phone in the U.S. as 95% of my business is done through my phone but in the U.S. I noticed that people are trying to call me and on their end my phone...
Read more
1.0
Chateauguay, Quebec
#1232808
Reply to reviews
Trying to resolve an issue on my bill. There are charges there I shouldn’t be charged. Waited 38 minutes talked calmly, guy hung up on me. Called back waited another 31 minutes, demanded to speak to a supervisor. The guy told me to pay this, demanded to speak to speak...
Read more
#1240751
Reply to reviews
I am paying for the Rogers device protection plan on my samsung galaxy s7 edge. My lcd screen failed. When I inquired about my device protection plan, I found out there would be a $200 replacement fee. While I was saving up the money, I added my old cell phone. Samsung...
Read more
2.1
#1216105
Reply to reviews
One of their sales reps, called himself Andrew Ried gave us a price Jun 2017 promising it would stay the same for 24 month (June 2019). Last March bill came $8 higher than he promised. Now he is telling completely different story indicating that his first letter from...
Read more
RepentantEel
RepentantEel

I experienced the same style with more than 5 customer rep.It seems they train their staff like that on purpose. Tell customers what they want to hear and than charge them wit...

#1225351
Reply to reviews
Rogers Communications - Rogers Wireless luring customers the stub them in back with a high bill !
Rogers has very poor business Ethics and practices ! I must to take the time to express my disgust with Rogers business Ethnics and practices. I am Rogers customer for more then 20 years … My contract expired and I agreed to extend for additional two years keeping the...
Read more
1.3
I didn't like
  • I am disgust with rogers business ethnics and practices
#1180458
Reply to reviews
It amazing how companies use every means possible to highlight the great things they do for customers in need. In the US there is an add where a woman is in distress since her car broke down on a stormy night. The hotel reception gets in her car to picks her up. Going...
Read more
3.0
#1213865
Reply to reviews
Show

Rogers Communications - Worst cell phone provider in canada

I called rogers for the purpose to cancel my account. First i called customer service, it was 16 minutes wait time. After telling all the story, they told me that they dont have the authority to cancel my account. For that i have to speak custoner relation. Lol, I waited on the phone 1 hour 32 minutes. Still no one answered. Lol, can anyone imagine....its so funny. How can i cancel my account.....
2.2
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1259157
Reply to reviews
I had spoke with a Called FERNANDA From Credit Operations and she dint care about my concerns as a customer for years with Rogers. All the workers ( reps ) in that department are liars , they make you promises and then another rep tells you it cant be done, even after...
Read more
1.0
#1251892
Reply to reviews