My Monthly Bill With Rogers Communications shows an overview on page 19. It states "Available Monthly Shared Services of 25GB and in the same column "Available Monthly Shared Services" of 4GB. The last time I sat in a Math class I worked out that 25 + 4 = 29GB of...Read more
Whistler, British Columbia
Been a rogers customer on and off for years now. currently have one of your expensive cell phone plans that covers nothing. Right now I am beign scammed out of an additional $250 because of your incompetent staff. My wife setup two new phones on new contracts, last...Read more
I didn't like
- Your entire company
- Poor customer retention and price plans way to high
Could not access Shomi on our TV. It is part of our package - as confirmed by FOUR agents. Forty minutes and FIVE agents later, the last guy said just click on it, then choose order. Seriously? Guy 1, 2, 3, AND 4 couldn't tell me that?? Each agent had to do the...Read more
Wasaga Beach, Ontario
Cell Phone Review
Hey there. Just spent 35+ minutes on the phone with 3 different departments to do a price match, just to find out that in their price match promise there is a fine print somewhere that it does not include third party! Must be very small writing or very slow workers for it to take 35+ minutes for them to find it. Not happy.
Rogers Communications Customer Care Review
My company has 7 Rogers lines. Turns out one is a double billing for an upgrade on one line where Rogers did not use the upgrade from one line to another. Even though customer service admitted the mistake they wouldn't credit my account. I doubt Bell is any better but the only power I have is to transfer. After 16 years with Rogers they couldn't care less. Arrogant company.
I have been a Rogers customer since 2012. In March of 2016 I decided to sign up for a new contract with them. What a bad decision that was. Since March I have dealt with at least 12 different Rogers employees, all of which provided me with completely different...Read more
Nightmare to deal with. Make sure you get EVERYTHING they offer in writing! Make sure you get names and the call ID number when you call. Even with that information, they will deny the offer and rescind it. If you have spoken to a customer service rep, and you would...Read more
Wife gave me her IPhone which was purchased from Telus and had a Telus sim card. As I had a Rogers purchased cell phone and a Rogers sim card I went to the Rogers store and had the sim card switched into the IPhone. The person at the store stated wait a few minutes and...Read more
I've been a Rogers client since 2004, they were fantastic to deal with until about two or three years ago. The main vice I have is customer service has declined rapidly, not only in courtesy and professionalism but actual technical skills. I've been told that things...Read more
One month ago I added my wife to our family share plan. We decided that it made more sense for our family to have my wife be the account holder. After contacting one of your representatives today we discuss what we wanted and he proceed with our request. After taking...Read more
I've been trying to cancel my cable for years, but they won't let me. I am so sick and tired of it. I don't want television, and I keep telling them that. I originally ordered it years ago because I did watch more television back then, and I had roommates. Now I don't....Read more
I didn't like
- That i cannot cancel my cable
I wanted to add a third line and new iPhone to my wireless service. I was promised a plan by a rep over the phone. The rep said he was going to call back to confirm which of course he didn't. After talking to 10 people within a 2 day period I was offered another...Read more
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