Product: Rogers Communications Customer Care Clear all filters (14 of 14 reviews match)
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Just had an intek (rogers) try to come to my house saying he was here to look at my modem (which is with bell).Then after a shut the door. Went back to look outside to see him in my internet box attached to my house.... I will be calling the police and making sure this...
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1.0
Product
Rogers Communications Customer Care
#1004685
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So the time to get a new phone came around.My current phone was a iphone 3GS (ghetto, I know) and I had my eyes set on the iphone 7 128 gig. I honesty had no hope in getting good deal but it was worth a try. I had shopped around for other phones with similar plans that...
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3.9
Product
Rogers Communications Customer Care
I liked
  • Customer service agent i got
I didn't like
  • Long wait time
#984879
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SCAM, SCAM, SCAM!!!!sign up to any other company if you can!!!!! worst choice, worst service, worst prices and I can go on and on!!!! I cannot believe there are companies like this in Canada!!! shame rogers!!!! I will be happy in giving my money to other company! to...
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1.0
Product
Rogers Communications Customer Care
I liked
  • Misleading
I didn't like
  • Poor customer retention and price plans way to high
  • Crooked
  • Did not fully disclose that even with a plan
#973460
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Rogers Communications Customer Care Review

#980653
1.0
Details
Horrible customer serivce no loyalty just an overall horrible company. Just save your time and money and go with any other provider.
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Rogers Communications Customer Care Review

#572718
2.8
Details
My company has 7 Rogers lines. Turns out one is a double billing for an upgrade on one line where Rogers did not use the upgrade from one line to another. Even though customer service admitted the mistake they wouldn't credit my account. I doubt Bell is any better but the only power I have is to transfer. After 16 years with Rogers they couldn't care less. Arrogant company.
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Rogers Communications - Customer Care Review from Winnipeg, Manitoba
Cell coverage is terrible in my town south of Winnipeg, my recent experience with rogers was the worst yet.Spent hours dealing with multiple people just to upgrade my phone. Bounced around from person to person. Then I finally got a hold of a person that promised to...
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2.0
Product
Rogers Communications Customer Care
#925322
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I've never had a better experience then I did yesterday at Rogers in Niagara Falls. Shyan was the most helpful manager I've ever met and really appreciated the time and energy she put into making sure all my needs were completely fulfilled Thank you so much for all of...
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Anonymous
Almostlosingit

You must have been paid or met the one decent employee Rogers has. Notice how my location says Scarborough? I live in London. The so called engineering team said they fixed my...

5.0
Product
Rogers Communications Customer Care
#905731
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Have 4 phones with this joke of a company.Cannot make or receive a single call without dropping. I live in Regina and apparently there is no nearby tower. Dealt with customer service whom kept elevating and creating ticket numbers to no avail. They admitted there is a...
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2.0
Product
Rogers Communications Customer Care
I didn't like
  • Being mislead on coverage
#894259
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There is no company or business out there that would be hated as much as Rogers..... The customer service is by far the worst than can exist anywhere in the planet and I mean it.I have been in many places in this world and there is nothing worst than Rogers! At some...
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1.0
Product
Rogers Communications Customer Care
I didn't like
  • Lack of respect for your customer
  • Being mislead on coverage
  • Blamed the other for problem
#894031
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Your CSR team sucks - I spend an average of 1 hour on the phone every time I have an issue . I was promised a credit of $150 when I spoke to retention and it was never honoured . I called back and requested that they listen to the recording of our call , their answer...
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1.4
Product
Rogers Communications Customer Care
#889657
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Nightmare to deal with.Make sure you get EVERYTHING they offer in writing! Make sure you get names and the call ID number when you call. Even with that information, they will deny the offer and rescind it. If you have spoken to a customer service rep, and you would...
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1.2
Product
Rogers Communications Customer Care
I didn't like
  • Lack of respect for your customer
#854378
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I've been a Rogers client since 2004, they were fantastic to deal with until about two or three years ago. The main vice I have is customer service has declined rapidly, not only in courtesy and professionalism but actual technical skills. I've been told that things...
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1.0
Product
Rogers Communications Customer Care
#818141
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