Product: Rogers Communications Customer Care Clear all filters (0 of 24 reviews match)
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Horrible customer service. I was offered a pretty decent plan and when I called in to sign up I was put on hold for 2 HOURS! When I finally got put through to an agent she offered me a worse deal than I was offered before and by that point I just took it because I had...
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Rogers Communications Customer Care
#1249308
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Trying to resolve an issue on my bill. There are charges there I shouldn’t be charged. Waited 38 minutes talked calmly, guy hung up on me. Called back waited another 31 minutes, demanded to speak to a supervisor. The guy told me to pay this, demanded to speak to speak...
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Rogers Communications Customer Care
#1240751
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My wife and I have spent over 4 hours last night and this morning trying to cancel a service that is no longer required. The Rogers Garden City Winnipeg store says we have to call to have our rocket stick cancelled. Called that evening and the rep told us the hold time...
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Rogers Communications Customer Care
#1236662
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Trying to sort out my bill for four months by now. Talked to 5-6 sales associates thinking that they are willing to help, before I would talk to a supervisor or a manager. Big mistake! I realized after all this time that they are specifically trained to tell you what...
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1.9
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Rogers Communications Customer Care
I didn't like
  • Rogers bill with frequent unexplained monthly increases
  • I am disgust with rogers business ethnics and practices
  • Deceiving practices
#1234604
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Rogers is a worst company to deal with. They have very poor Customer service. The wait time is always long (more than half an hour). They overcharged on my final Internet Bill and then they do not want to give me credit back. I was on hold for 45 minutes and then got...
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1.6
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Rogers Communications Customer Care
#1219887
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One hour on hold on the phone, passed around 4 times to different 'agents', rejected the upselling options, and finally cancelled my wireless. They try to discourage you by putting you on hold. Then, they pass you around to different managers. Then the 'upper' manager...
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Rogers Communications Customer Care
#1219368
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Enter Rogers Communications. Since it was Saturday "there is nothing we can do until Monday". I called on Sunday "we do provide service on Sunday but they are all busy. I'll call you back if something can be done." No call back. Monday I call "sorry sir but we provide...
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3.0
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Rogers Communications Customer Care
#1213865
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Rogers Communications - Home internet

I just resorted my internet issue With call centre agent. Absolute unbelievable customer service that guy. He went extra mile did he’s best to keep existing customer happy Emanuel olause was he’s name Bravo guy, you the face of the company.
4.0
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Rogers Communications Customer Care
#1197001
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Rogers sucks {{redacted}}, I admit........But in the experience I had with Jessica on Feb 15, 2018 @ 9:59am - 10:30am was fantastic. She was informative, listed to my concerns and provided reasonable solution. Although the solutions did not work, she took the time to...
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Rogers Communications Customer Care
#1190534
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I called Rogers twice to cancel my account and they said they couldn’t cancel because another port (meaning another company is being waited to take over the port) was installed.They said over the phone that it will cancel itself out and to bring the equipment within 48...
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1.0
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Rogers Communications Customer Care
#1180493
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